Kohler 26RCA 26kW Aluminum Home Standby Generator

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Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return a product, please review the following guidelines and instructions.

1) Return Window

You may request a return within 30 days of receiving your item.

2) Eligibility

To be eligible, items must be:

New, unused, and uninstalled, in the original packaging with all tags, accessories, manuals, and parts.
In resaleable condition (no markings, labels, writing, or damage to product or packaging).
Accompanied by a receipt or proof of purchase.

Note: Installed/energized electrical products are not returnable. This includes items that have been wired, powered, mounted, cut, crimped, soldered, or modified.

3) Start a Return (RMA Required)

Email info@greenbirdes.com with your order number, item(s), and reason for return.
We’ll review and, if eligible, issue an approval with instructions.
Do not ship items back without an approval — packages without an approval or RMA may be refused.

Unless the return is due to our error (wrong item, DOA/defective, or shipping damage reported on time), return shipping is the customer’s responsibility.

4) Damages, Defects & Shortages

Inspect your order upon delivery. Report shipping damage, defects, or shortages within 48 hours of receipt to info@greenbirdes.com. We will no longer be responsible for claims after this time.

Keep all packaging and take clear photos of the box, packing materials, labels, and the product.
We may coordinate a carrier inspection and provide next steps.
We’ll repair, replace, or refund at our discretion once the claim is validated and the item is returned per instructions.

5) Non-Returnable / Final-Sale Items

Breakers, fuses, and special-order items (including items we do not normally stock, factory builds, and vendor-direct shipments).
Cut-to-length or customized products (e.g., wire/cable cuts, tape/COB light cuts, custom assemblies, made-to-order finishes).
Opened consumables (bulbs/lamps, chemicals, adhesives) and batteries once installed/activated.
Any item installed, modified, or not in original packaging.

If a non-returnable item arrives damaged/defective, report it within the timeframe above so we can assist under the manufacturer or shipping claim process.

6) Restocking Fees

We do not generally charge restocking fees for online returns. However, we reserve the right to apply a 25-50% restocking fee in certain situations:

A return is requested on orders that have already been shipped out or delivered.

The product packaging has been opened or handling is required to restore the item to resaleable condition.

Special-order/vendor-direct items (if permitted by the vendor) may carry a vendor restocking fee of 50% plus any vendor return freight.

All fees are deducted from the refund.

7) Shipping Costs

Outbound shipping is non-refundable.
If your order qualified for “free shipping,” we may deduct our actual outbound shipping cost from the refund.
Return shipping is customer-paid unless the return is due to our error.

8) Exchanges

For the fastest turnaround, return the original item (once approved) and place a new order. We’ll process the return per this policy.

9) Refunds

After the return is received and inspected, we’ll email you the approval status.

Approved refunds are issued to the original payment method within 10 business days.
Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since approval, contact info@greenbirdes.com.

10) Warranties

Many products are covered by a manufacturer’s warranty. If a defect arises after installation/use, contact us with details and proof of purchase; we’ll help initiate a warranty claim per the manufacturer’s terms.

11) Incorrect Address / Refused Delivery

Shipments returned due to incorrect/undeliverable addresses or refused delivery may incur reshipping charges and/or restocking fees.

Green Bird Electric Solutions Inc.
39 Cranfield Rd, East York, ON M4B 1Z1 • +1 (416) 425-7863 • info@greenbirdes.com